I ought to have examine these adverse reviews right before owning Empire set up carpet in my property. As all one other writers have mentioned – calls to Customer Service are USELESS.
The appointments are created having said that just after I called Nov 29…’it was hardly ever confirmed inside the method’. At that point I'm scheduled by Fred Parsons nd Mike Botaishs’ team they will be right here Dec 4….
I are in a two Bed room condo so all the things is in my lounge and dining space. So its no where by to snooze. So I had to secure a hotel area and cancel possessing thanksgiving dinner mainly because we need to exactly where to take in nor snooze. I'm not mad I’m just hurt And that i guarantee I won't ever use nor refer this firm to any individual.
It receives worse. They despatched the wrong laminate far too! Get my salesman on the phone and he keeps attempting to convey to me it’s the appropriate things. I now should verify to him it’s ALL Erroneous. He lives pretty nearby so I request if he can come to my dwelling. Obviously not. He'll connect with me back again- Nonetheless Expecting That decision. Now the soonest they might even return is Tuesday and then only do the laminate. I am now in limbo with the hardwood. We have now squandered our vacation days as a consequence of this screw up. This was purported to be an incredible knowledge, nevertheless it’s been every little thing but that! We are SO PISSED OFF! Now currently being explained to I have to get started on The full approach once more Using the salesman for that hardwood. Is that this the service I paid for? I am now reconsidering my total buy.
We sense your aggravation, and we’d want to stick to up with you. Be sure to e-mail us at customersupport@ empire-today.com with equally your fears and account facts.
We’ve examine your put up, and we’re disappointed to listen to that your installation has not been finished. Make sure you email us at customersupport@ empire-today.
I cope with customers routinely, and this isn't a positive customer experience. I'd need to know if there was an epic failure in servicing the customer and that's The explanation for my communication today.
We sincerely apologize to the hold off and comprehend your disappointment. We’re informed that We've spoken for you, and also have rescheduled your installation for 7/3. We’ll carry on to comply with up with you making sure that your installation gets done as scheduled.
April 27, 2018 at 11:16 am I've had the WORST expertise with Empire And that i will never advocate nor make use of them for my own or rental’s as I've in past times… The main problem was we ended up all established to move into our home on Tuesday April 16th because Empire would then be finished While using the carpet put in plus the tile in the kitchen area… Properly the working day of carpet install they cancelled. this now has established us back per week because we were told the carpet necessary to go in ahead of the tile… So now we experienced to pay for One more week lease along with storage. Future problem,, So now they say they have to tile 1st for the reason that carpet installers ended up booked, we explained good. Tile was being done on twenty first and carpet about the 23RD.. Once they arrived to install the tile, they realized our product sales gentleman mentioned it had been laminate that wanted taken up, when in fact it had been ceramic.
June twenty, 2018 at four:34 pm Over a year ago, I financed new carpet with “Empire Today” for my household. Every thing was fantastic right up until twelve months immediately after funding this carpet I recognized that my carpet was on the lookout quite previous and had a number of wrinkles in several parts of my household. Once i financed this carpet I had been informed because of the sales individual that my carpet will likely be coated by a life time warranty if anything at all were being to happen. I named “Empire today” And that i spoke to somebody who then explained to me that my carpet warranty expired and when my carpet ought to be re-extend I will require to pay for that. I asked for to talk towards the supervisor who explained that she will cost me $199.00 to stretch my carpet, so I informed her alright. After that, a Contractor from “Empire today” arrived to my dwelling to extend the carpet, he appears to be at my carpet and says to me “sorry we have been unable to extend this carpet since it was performed improperly from the beginning and we will need to re-do the complete carpet in your home to fix the problem. So the following enterprise working day I call Empire today and asked for to talk to some supervisor who informed me that so that you can correct the problem I will need to pay $seven hundred.
Thanks for bringing this make any difference to our focus. We’d like to assist empiretoday review you even further, but we can’t locate your account. Be sure to electronic mail your account and make contact with info to customersupport@ empire-today.com, and mention Headquarters in the topic line.
Dye ton did not match. They had to exchange all of the carpet. This time, freshly painted baseboards all marked up and wanting repainting and they chipped a superb dimension bit of bathroom tile that borders the carpet. They never told me and glued it down and crammed the seam with carpet fibers to appear to be grout. Right after sending photos to Empire, they scheduled a tile fix for today. Got the decision at eight:28 this morning which they have been on their own way. I went to the home, waited 3 hrs and soon after 4 phone calls to customer service I was informed by a supervisor which i was very first in the program and the repair human being was not answering their phone. We are the two annoyed. Then I was informed that Empire was sending back the identical inadequate installers, who had botched the very first install, hid damaged baseboards and broken tile on the 2nd set up. I will not Feel so. Now they will not give me a narrow window to come back on the upcoming day with unique installers. This is certainly undoubtedly probably the most frustrating encounter having a contractor in my existence. Empire, remember to assist and rectify.
Be sure to Call Chrissy at 206-898-XXXXX or at the above email tackle of cjjaxs at gmail.com to finalize your decision as I will likely be from town right up until Monday of upcoming 7 days as I must journey to Mississippi to bury my brother (if the hurricanes will permit us to try this.)
Oct five, 2017 at 9:15 am Today (Oct 5th) Empire was speculated to set up carpet within our daughter’s bedrooms. We acquired a phone phone today to at 730am to tell us the carpet isn’t in stock and they do not know when it will be in inventory. We employed a painter to come in and finish their rooms in worry we would not make the deadline of today October fifth. You are able to’t convey to me that Empire didn’t know the carpet wasn’t in stock a few days in the past. We are extremely let down that we spent the money for the painter (he came the last two nights to complete) and that no-one educated us right up until the day of shipping the carpet wasn’t in.