on might twenty fifth I received a phone and we arrived to an arrangement that may perform for both equally of us, but Again it didn't appear thru And that i am however waiting around to listen to again, I nonetheless have 3 bedrooms one master bathtub room a laundry home along with a Florida place to try and do, but I must appear for a corporation with a greater rep than yours.
We realize your annoyance, and wish to additional guide you. Regrettably, we’re unable to Find your account with the knowledge furnished. Remember to e-mail us at customersupport@ empire-today.com with each your account and call information and facts, so we can easily comply with up along with you.
I still locate it very disturbing how this install crew of yours could have completed this kind of a quality position on The 2 upstairs rooms and completely screwed up the remainder of the residence.
We want it to be installed by December 16th and have gotten no-one to talk to us, reply our phone calls, or get in touch with us back again. I've experimented with each individual other probable way to help make this installation transpire.
Should you were to usher in a completely new and “better high-quality” carpet, the you would probably also want to switch the carpet in the sport place and stair circumstance since it is identical sample as the lounge flooring. The carpet over the staircase has by now began to fray on the corners (and that is quite Odd due to the fact that space can not even be walked on) and the perimeters from the carpet in the game room have presently began to independent from hardwood flooring.
November 10, 2018 at 1:22 pm We've employed Empire to carpet rooms in my home in earlier decades; our learn bedroom becoming The latest one (6/7/eighteen). We got a quote for 2 other rooms At the moment having a intend to do them in a 12 months from mentioned date. We even selected the carpet we planned to have set up in the lounge. The agent at enough time advised us our estimate was great to get a yr. I recently known as the phone number around the agent revenue company to state we desire to move forward on among the rooms. Although I still left 3 unique messages, I did not receive a return get in touch with. On my past simply call I received “voice box entire”. I am able to only presume that the consultant no more is effective for the business. I then known as the most important number (option 3) twice and was still left on keep by the two customer Associates for ten minutes just before I hung up.
I had my carpet mounted in 2012. It was speculated to become a top quality carpet & it appears ABSOLUTELY Terrible! It’s snagged in all places & the seams are all arising & there’s patches of carpet missing there. My to start with phone phone I was instructed I would be presented a connect with back again in two-3 times afterwards. I didn’t hear everything so I contact back yet again & was offered my reference number & instructed my other reference number, from my first get in touch with, was shut for many purpose! So during the mean time I have a letter expressing they couldn’t get a hold of me & to connect with. I get in touch with the person who was on the letter & I leave her a voicemail. She hardly ever referred to as me back! I termed yet again & demanded to talk to a supervisor. The supervisor, who explained his title was Saul, obtained around the phone & gave me my 3rd reference number & said It will be despatched to some supervisor & “escalated” & promised I would get a simply call back again by the subsequent night.
To stay away from any more heartache and disappointment from Empire Today, I sense the same as Don and concur along with his e-mail. be sure to confer with Don’s 8th paragraph of his e-mail.
Thank you for bringing your problems to our awareness. We sincerely apologize for your knowledge, and realize that we’ve spoken for you with regard on your fears. If you continue to have thoughts please Make contact with us at customersupport at empire-today.com.
We regret to listen to regarding your practical experience, and we want to know much more. You should Get hold of us at customersupport @empire-today.com with each your worries and make contact with data. Make sure you point out Headquarters in the subject line. We look ahead to Listening to from you.
June four, 2018 at three:seventeen pm We had a salesman come out to our home in quote us reviews of empire today a cost for our kitchen and laundry place when it arrived right down to executing The task they came out and just completed the kitchen location that they had no expertise in the laundry home after we contacted them he reported that he by no means quoted a value to the laundry area and that is he lifeless I contacted Empire The salesman appear out to the home complaining that this was gonna appear outside of his pocket for the error what did I need some thing free of charge he quoted to me also that he was only generating $40 commission off that task that $400 was likely to really need to come from his pocket he also stated to me was I willing to fork out Portion of it I mentioned no I will pay $a hundred and fifty additional It's not at all my fault that you simply messed it up I do think that I should not really need to come from pocket on anything but he agreed to this and still left our household did not hear very little back from him so I termed Customer Treatment once again he phone calls me today telling me mainly I used to be a liar that he did not agree to that witches he agreed to this before me and my spouse along with the people putting in the ground not nevertheless have I read back from anyone right now as today on this make any difference it’s all promises that they may Get hold of you or they can electronic mail you they are going to make this happen for a protracted period of time to ignore the issue ideally my wording is suitable on the spelling sorry if It's not I feel folks ought to check into the situation much more in advance of acquiring floors I will not likely provide them with a great rating until eventually they keep With all the promise of the things they explained they were being gonna do right until that point I will not give a fantastic crafting or the rest I'm not guaranteed how I got to this particular site but I’m glad I did Incidentally the only real reason I agreed for the $150 added Because he created me and my wife experience guilty that he was planning to really need to appear away from pocket for hundred bucks which can be I think that is really lower down
(it’s been 3 days because they had been there). We have to move into the house and might’t as the floors and baseboards have to be preset. Now we have people today aiming to buy the house that we've been relocating from so we're in bind till This can be all mounted. Nevertheless no-one will call us from the company and check out to take care of your situation. I would like I could include photos on this site so Everybody can see how bad it is actually! Working with Empire Today has been a terrible nightmare!
On the 18th I did not hear from any one by nine:30am so I named and still left a msg for Ashley. One hour glided by and No contact back again so I termed all over again and spoke to Jaret who stated “I was not about the program today. Very well that was Not excellent And that i started off get in touch with persons at Empire and did a Chat with John who known as the Kent office he said they were being looking to locate an organization to come back.
We recognize that this make any difference has become annoying for you, and we regret to listen to that you've nevertheless to obtain your refund. We’ll further review your worries, and we’ll be in contact with you quickly.